From our CEO
We're entering a new era of energy — one defined by electrification, digitization and unprecedented growth in demand. In my four decades in this industry, I've never seen a more dynamic or pivotal time. Power is no longer just what keeps the lights on; it's the foundation of a modern, connected life. And homes? They're not just where we live, rest and recharge; they're becoming intelligent, responsive ecosystems that manage energy as actively as they consume it.
That's exactly where NRG thrives.
In 2024, we made meaningful progress across every part of our business. We delivered record performance. We expanded our generation footprint. We deepened our smart home capabilities. We pursued next-gen solutions like Virtual Power Plants and AI-powered customer tools. And we did it all with discipline and urgency. We aren't just delivering the next megawatt or smart thermostat — we're transforming people's relationship with their homes and energy.
Our strategy is clear: deliver exceptional energy, unlock new value for customers, and drive innovation where it matters most. That means using data to power smarter decisions and integrating energy with intelligent technology. Our purpose and vision are aligned, and we're focused not just on what we offer, but on how we help customers live and work better — while continuing to deliver strong performance.
This momentum is a credit to our team. Their insight, creativity and execution are what set us apart. As we carry that energy into 2025 and beyond, we're committed to making the right calls, moving fast, staying customer-obsessed, and leading with integrity. I'm proud of what we've accomplished and even more excited for what's ahead. We'll keep learning, choosing boldly, and moving forward together.
Thank you for your continued trust. The best is ahead.
Larry
Larry Coben
CEO
2024 awards and recognition
Fortune Global 500
Newsweek's Most Responsible Companies
Forbes America's Best Large Employer
Forbes Global 2000 Forbes America's Best Employer by State (Texas)
Delivering for our customers
Customers are at the heart of everything we do.
They are inspiring industry change and influencing how we think about our priorities. As a company, we're dedicated to ensuring a positive and seamless experience for them. That's why so much of 2024 was defined by creating proactive solutions to power modern life.
Connecting energy with smart home solutions through one integrated platform
Using smart agents to automate or perform tasks up to 99% faster and offering 24/7 support
Helping customers achieve their sustainability goals
Advocating for competitive energy markets and consumer choice
Making a meaningful difference in the communities we serve
"The most exciting thing about working at NRG right now is that we really are doing something different. We're honoring our past of being a power generator, providing electricity and natural gas solutions to our customers. But we're also thinking about how we can deliver things for our customers that are more sustainable and that fit their lives in a better way."
Gin Kinney
EVP and Chief Administrative Officer
Powering a smarter, brighter future
This report is about our priorities as a Company and the progress we made on them in 2024.
